Refund Policy

This Refund Policy explains when money paid to Alkebulan Technology Company Ltd for Million Dollar Advertisement can be refunded. It forms part of our Terms of Service.

1. Purchases are final once claimed

Buying a square immediately claims real, permanent wall space, creates or updates your profile, and adds Square Coin and referral credit. For that reason purchases are non-refundable once payment is confirmed and your square is claimed. Changing your mind, or a business result you hoped for (such as visitors or sales) not happening, is not a reason for a refund.

2. When we do refund

We will refund money where our records show a genuine error on our side or a payment we could not properly apply. This includes:

• a payment that cleared with your provider but, because of a technical problem, was never matched to a claimed square within a reasonable time;
• a payment that arrived after your 15-minute checkout hold expired, if we cannot allocate you the block or an equivalent one;
• a duplicate payment for the same purchase;
• a bank transfer that we reject (for example, the amount does not match or the receipt cannot be verified) after the money has reached us — no square is claimed in that case;
• a crypto (USDT) payment received in the wrong amount or on the wrong network that we cannot apply, where the money can be recovered.

3. Gifts

A square bought as a gift is final once claimed by the recipient. Where a refund is due, it is paid to the person who paid, not to the recipient.

4. Other paid items

Featured placements and extra posting credits are final once activated. They are refunded only where section 2 applies.

5. What is not refundable

• Square Coin and referral earnings are reward balances, not purchases, and are never paid out as a refund.
• When you delete your account, purchases are not refunded, and unclaimed Square Coin and referral earnings are forfeited.
• Accounts closed for breaching our Terms are not entitled to a refund of purchases.

6. How to ask for a refund

Email [email protected] within 30 days of the payment with your account email, the payment reference or receipt, the amount and date, and a short description of what went wrong. We will review it and reply, normally within 7 business days.

7. How refunds are paid

Refunds are reviewed and processed manually by our team; we do not operate an automated refund process. We return the money by the same method you paid with where we can — Naira refunds to the payment method used through our payment provider or to the bank account you sent the transfer from, and USDT refunds to the wallet address the payment came from. Banks and providers can take several business days. For USDT, network fees and exchange-rate movement between the time of purchase and the time of refund can change the amount you receive; we will explain this before we send it.

8. Failed or expired checkouts

If your payment fails, or you do not complete payment within the 15-minute hold, you are not charged, no square is claimed, and there is nothing to refund. You can start a new checkout at any time.

9. Chargebacks and disputes

Please contact us before disputing a payment with your bank or card provider — most problems can be fixed faster that way. Payments are handled by our payment providers, not by Google Play or Apple, so those companies cannot refund them.

10. Your legal rights

Nothing in this policy limits any rights you have under Nigerian consumer-protection law that cannot legally be excluded.

11. Contact

Alkebulan Technology Company Ltd (RC 1937876), Nigeria Email: [email protected]